MTEC Training Facilities

Handling Difficult Situations During COVID-19 and Beyond

The new Handing Difficult Situations During COVID-19 and Beyond training program will assist employees and managers in dealing with customers that are not complying with current Provincial Health Orders or company policies; like wearing masks, ill-fitting masks, social distancing and questioning or not willing to give required tracing information.

Employees will learn how to identify and defuse difficult situations, explore the benefits of professionally handling difficult situations and develop strategies to manage behavior, defuse emotion and resolve difficult situations; information that will be useful to them during and long after COVID-19.

Handling Difficult Situations During COVID-19 and Beyond is a one hour on-line training program with an exam at the end. The pass rate is 100% (unlimited re-tests).

It will be FREE to businesses in the Hotel, Restaurant and Retail industries until June 1, 2021 – and available for a small fee to other businesses.

Click here to download the program flyer.


Tourism, Hospitality and Retail businesses can now register to create a free business training account giving them access to the online Handing Difficult Situations During COVID-19 and Beyond course.

When your account is approved you can request access codes for each employee who needs Handing Difficult Situations During COVID-19 and Beyond training.

Click on the "I Want A Business Account" button and enter your business details. All accounts are reviewed by an MTEC Coordinator. Only businesses in the tourism, hospitality and retail sector, training employees in Manitoba are eligible for this offer.


See what people are saying about the Handling Difficult Situations Training

Very well presented and easy to understand. Enjoyed taking the course.
— Ian T.