MTEC's Annual General Meeting:

MTEC and SAFE Hospitality Conference & Exhibition

MTEC & SAFE Hospitality are pleased to present a one day conference & exhibition, Turning Training Into Success: Keeping Your Business Profitable in Any Economy

When: Wednesday October 19th, 2011 

Where: Greenwood Inn & Suites

Times:  

8:30am    Registration & Continental Breakfast

9:00am    Opening Address for Conference

12:00pm  Lunch & Network with Exhibitors

1:00pm    Conference Resumes

4:00pm    Door Prize Draw

Cost:         

$75.00 + GST per person

$25.00 + GST per booth

Sessions will include:

Competitive Marketing - Prepare Your Business to Survive Increasing Competition

Succession Planning - Why Companies Don't Sell & What You Can Do To Ensure Yours Does

Financing Your Business - What Lenders Look For When Approving Loans

Building The Business Case For Safety and Health & The Dramatic Impact It Can Have On Your Bottom Line

The New Legislation Regarding Violence & Harassment In The Workplace

Service... The Most Essential Amenity

Registrants will be entered to win great door prizes (including an iPad2 16GB with Wi-Fi). 

Conference Details & Registration Form

List of Speakers & Prizes

This conference is tailored to you, if you are a business owner, manager or supervisor. It will provide valuable information that can greatly improve the success and longevity of your business. You will also have the opportunity to showcase your products and services.  

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What If Your Customers Don't Complain?

Statistically only 4% of dissatisfied customers ever complain.  As business owners and managers you may think that because you haven't heard any complaints lately, things must be going well. Not true. A business may never hear from 96% of its customers and of those customers 91% just go away because they feel that complaining will not do them any good.

As business owners and managers, you should welcome complaints! Not saying that you want things to go wrong, but knowing that sometimes they will, you want your customers to tell you that there has been a problem so that you will have the opportunity to correct it.

It takes a well trained staff to know how to deal with difficult situations. If a customer complains, you don't want your staff to become defensive and escalate the situation. Properly handling a difficult situation ensures that the customer is listened to and the situation is resolved. Customers need to know that they are valued by your business. When they feel valued, they usually turn into long term customers.

Research suggests that there is a connection between customer retention and profitability. Long term customers tend to buy more, are predictable, usually cost less to service than new customers and also tend to be less price sensitive. It costs five to six times more to attract new customers than to keep old ones. Additionally, customer loyalty and the lifetime value of a customer can be worth up to 10 times as much as the price of a single purchase.

Handling Difficult Situations is one of MTEC's most popular sessions and we are offering it as one of our complimentary sessions on Thursday, September 29th.

If you would like more information on this workshop or other staff or management workshops offered at MTEC, visit www.mtec.mb.ca or call Luanne Christensen, Training Services Coordinator, at 1-800-820-6832 or (204) 957-7437 or by email at lchristensen@mtec.mb.ca
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Attention Event Coordinators & Planners!

MTEC is excited to once again be offering  the 3-Part Workshop Series for Event Coordinators & Planners which is perfect for anyone involved in planning and delivering events for their organization. Participants also have the option of becoming an emerit Tourism Certified Professional, Event Coordinator.  Delivered over three days, the sessions will be offered on October 20th, October 27th, and November 3rd, 2011.

Please click here for more information.

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Keep Your Business Profitable In 2011 - Invest Your Time In Training!

Theft Can Put a Business Out of Business

According to the Retail Council of Canada, retailers lose more than 8 million dollars per day from theft, which works out to being over 3 billion dollars annually.

Businesses typically experience losses of 0.5%-2% of gross sales to theft. This can be devastating to a business and potentially lead to the business closing.

Protect your assets! Attend the Retail Loss Prevention workshop on September 13th and find out how to stop thieves in their tracks. Be one of the first 15 to register for a complimentary seat.

To register or for more information, contact Pat Walker at pwalker@mtec.mb.ca or call 204-957-7437.

*We are offering 15 complimentary seats for many of the following sessions. Sign up now!

Event Management 101

September 12 |  9:00am-12:00pm  |  More Info

COST: $99.00 + GST

 
*Retail Loss Prevention

September 13 |  9:00am-12:00pm  |   More Info

Serving it Safe; Responsible Service & Safety Program

September 13 |   9:00am-4:00pm   |   More Info

COST: $40.00 + Shipping + GST

*Selling Strategy for Owners/Managers

September 14 |  8:30am-11:30am   |  More Info

*Marketing for the Tourism Industry

September 14 |  9:00am-12:00pm   |  More Info

*Facebook for Business

September 15 |  9:00am-12:00pm  |  More Info

*Build a TEAM Culture: Team Building & Conflict Resolution

September 16 |  9:00am-12:00pm  |  More Info 

*Networking: The Power of Connected People

September 19 |  9:00am-12:00pm  |  More Info
 

Understanding, Managing and Retaining Volunteers

September 20 |  9:00am-4:00pm    |  More Info

COST: $149.00 + GST

*Professional Telephone Skills

September 21 |  9:00am-12:00pm  |  More Info

Food Handler Certification

September 22 |   9:00am-4:00pm   |  More Info

COST: $115 + GST

*10 Steps to Successful Delegating

September 23 |  9:00am-12:00pm  |  More Info

*Handling Difficult Situations

September 26 |  9:00am-12:00pm  |  More Info

*Essential Etiquette for Email

September 28 |  9:00am-12:00pm  |  More Info 

*Handling Difficult Situations

September 29 |  9:00am-12:00pm  |  More Info  

Contact MTEC at 204-957-7437 or email register@mtec.mb.ca. 
 

All courses will be held at the MTEC Learning Centre, Suite 100 - 1534 Gamble Place, Winnipeg, Manitoba.

MTEC - Helping Employers Attract New Talent

MTEC strives to enhance the performance and ensure the sustainability of Manitoba's tourism, hospitality and retail industries. One of the areas in which we work towards being your "go-to" source is in helping with talent attraction. Two of the tools that MTEC offers are the Semi-Annual Job Fair and the MTEC Job Board. During August, employers found resounding success at each.

Semi-Annual Job Fair: On August 26, the Winnipeg Convention Centre hosted industry businesses for our 10th Semi-Annual Hospitality, Tourism and Retail Job Fair. This event saw the highest turnout in the history of MTEC Job Fairs with more than 510 job-seekers! Over 1,100 applications were received by employers! Given the responses from the employers in attendance, we feel we had a very successful day! Special thanks to the Winnipeg Convention Centre, the Manitoba Hotel Association and the Manitoba Restaurant and Foodservices Association for supporting this event! If you would like included in our next Semi-Annual Job Fair, please contact either Fiona McIntyre fmcintyre@mtec.mb.ca or Luanne Christensen lchristensen@mtec.mb.ca.

MTEC Job Board: How has the MTEC Job Board helped hospitality, tourism and retail businesses attract new talent? During August alone, the Job Board was visited 12,638 times. That's right - 12,638 visits to the MTEC Job Board! What were they viewing? They were viewing 60 jobs posted by 30 employers.

How do we promote the Job Board? Every second week, we email employment counsellors, Employment Manitoba and other similar organizations, reminding them to encourage their clients to review the open positions in their communities across the province. In fact, we sent over 130 of these emails during August alone. We also have bus-bench advertising in Winnipeg that mentions the MTEC Job Board. If you have any questions about the MTEC Job Board, which is free to employers and job seekers, please contact Luanne Christensen at lchristensen@mtec.mb.ca.

MTEC is working hard to help you attract the best employees. Do you have suggestions? Let us know how we can help you!

SAFE Hospitality is pleased to announce Sandra Currie, of the Manitoba Liquor Control Commission, as the winner of this year's SAFE Putting Challenge at the 2011 Manitoba Restaurant & Foodservice Associations Golf Tournament which took place at the beautiful Bel Acres Golf & Country Club. Sandra won a Sony Ipod Docking Station/Clock Radio and a First Aid Kit, compliments of SAFE Hospitality.  

Upcoming Safety Training

Building Your Safety & Health Program

September 20 | 8:30am-4:30pm  |   More Info

First Aid/CPR with Level 1 AED

September 27 | 8:30am-4:30pm  |   More Info

Food Handler Certification

September 22 |  8:30am-4:30pm  |   More Info

For additional information, or to register for upcoming workshops, please contact Alexa at alexa@safehospitality.com or by calling 204-957-7437.

Quote of the Month

I think everyone should go to college and get a degree and then spend six months as a bartender and six months as a cabdriver. Then they would really be educated. ~Al McGuire