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In Room Dining (room service) Attendant

The Fairmont Winnipeg
Winnipeg, MB
PartTime

Position:                   Service Attendant (part time)

Department:             In Room Dining

Reports to:             Food and Beverage Outlets Manager

Scope of Position:

The primary responsibility of the IRD Service Attendant is to service our guest through In Room Dining by delivering their orders to the guestrooms.

Responsibilities:

  • Services our guests by delivering their order on time and in a professional manner
  • Organizes and delivers VIP amenities on a daily basis, ensuring accuracy and timeliness.
  • Being an ambassador of the Fairmont Winnipeg by providing an excellent first impression.
  • Usage of guest names whenever possible
  • Maintains a professional, pleasing attitude towards each of our guests and colleagues
  • Addresses guest concerns and bringing them to the attention of the Manager on Duty
  • Demonstrates the Fairmont’s Service Plus standards in all guest and colleague interactions
  • Maintains cleanliness of work area
  • Preparation of work areas for In Room Dining to standard.
  • Clean up for In Room Dining including tray pick-ups and restocking. i.e. including all back areas on the guestroom floors
  • Adheres to Health & Safety policy and ensuring safe work practices are followed at all times.
  • Adheres to the hotel’s environmental policies and procedures.
  • Adherers to all allergy policies
  • Demonstrates Service Plus Standards and Values

 

Qualifications:

  • Previous Food & Beverage experience required-1-2 years minimum
  • Must be self-motivating, able to work effectively unsupervised, a team player and service oriented. 
  • Good comfort level with Micros POS system.
  • Good physical ability & must be able to lift 25+ pounds at a time.  Must be able to complete all physical aspects of the job without restriction.   
  • Must have excellent English verbal & written skills.
  • Fluency in a second language an asset.
  • “It’s Good Business” responsible liquor service certification required.
  • Must be able to work a flexible schedule including weekends and/or holidays.

 

What’s in it for me?

To offer our guests the best in hospitality and service, we first need to offer our employees the best. At Fairmont Hotels & Resorts, you'll find outstanding opportunities, training, career development, recognition and rewards. People stay where they feel valued, and we’re proud to boast one of the highest retention rates in our industry. As well, our own employee opinion survey found that the #1 reason our colleagues stay is because they are proud to be associated with Fairmont Hotels & Resorts.

How to Apply

At www.fairmontcareers.com or email your resume to lom.careers@fairmont.com.

Or come in person between 9:00 AM and 5:00 PM to the concourse level of the hotel located at 2 Lombard Place, Winnipeg, Manitoba R3B 0Y3.  After hours, applications are available at the Front Desk.

 

Please note that due to the large number of responses we receive, only candidates being considered for the position will be contacted for an interview.

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