Did you know that it costs five to six times more to attract new customers than to keep old ones? In addition, customer loyalty and the lifetime value of a customer can be worth up to 10 times as much as the price of a single purchase. This workshop teaches the basics of providing excellent and consistent customer service. It focuses on the important role of the individual in building client loyalty and creating a positive impression of the business.

 

For more information or to register, please contact Patricia Walker at 204-957-7437 or email pwalker@mtec.mb.ca